LUMEN PORTAL HOW TO

Exit Menu: This action allows callers to exit the menu system.Repeat Menu: If selected, this action will repeat the Greeting and Menu options.Dial by Extension: This action lets callers dial by recipient Extension, using the numbers on the Keypad.Dial by Name: This action permits callers to dial by recipient name, using the letters on the Keypad.This option will route the caller as soon as it is selected. Transfer to Extension without Prompt: Callers are sent to a pre-configured User Extension.It will include the User’s name as recorded in the Voicemail box. As soon as the caller chooses this option, a prompt will play a message before the transfer is placed. Transfer to Extension with Prompt: Callers are sent to a pre-configured User Extension.This option will route the caller as soon it is selected. Transfer to Internal Number without Prompt: This will route callers to a selected User’s phone number within the company.Transfer to Internal Number with Prompt: This will route callers to a selected User’s phone number within the company.Note: This option will only transfer to an Extension Voicemail. Transfer to Operator – InternalTransfer to Voicemail: This selection places callers directly into the Voicemail box of the Extension entered in the “Transfer To” Field.You can select from existing phone numbers in the system. Transfer to Operator – Internal: This will redirect callers to a configured operator, who will receive all calls that “time out” when a caller does not choose an option from the Auto Attendant.You will enter the phone number to which to route callers here. Transfer to Operator – External: This will redirect callers to a configured operator, who will receive all calls that “time out” when a caller does not choose an option from the Auto Attendant.For example: A third-party answering service or corporate call center. Transfer Externally without Prompt: This action routes callers to a phone number that is not a User or Extension within the company.Transfer Externally with Prompt: This action routes callers to a phone number that is not a User or Extension within the company.Not Used: This is the default when an action has not been selected for that digit or character.Select Advanced Services in the left-hand navigation.

LUMEN PORTAL HOW TO

To learn how to modify the time schedule, visit the Time Schedules guide. wav file or recorded from the Voice Portal. If you require a unique message, greetings can be uploaded as a. To run the same greeting at all times of the day, you do not need to create and assign a time schedule to your Auto Attendant. On designated holidays, the after-hours greeting and menu dialing options are played to callers. You can also configure a company holiday schedule to identify the dates of holidays your company recognizes. after hours versus business hours), you must configure an Auto Attendant schedule. To route calls based on the time of day (e.g. To add an additional Auto Attendant to your account, please contact your account manager. To route callers to another set, or branch of options, an additional Auto Attendant must be assigned to your account. Each mode allows administrators to set up options 1 – 9, #, and * to present callers with different options from which to select. The Auto Attendant has two modes - Business Hours and After Hours. Each Auto Attendant is assigned a unique 10-digit number for identification and setup purposes. Auto Attendants provide callers with your company greeting and dialing menu options. Auto Attendants are used to route calls to various destinations - employees within your company, specific groups of employees, voicemail, or other outside numbers.

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